Terms & Conditions

Dealing with Patrick Wilkinson Saddlery - Terms and Conditions

 
This page is intended to outline all of our policies which affect you and all issues which you may have questions about. If you do have a specific question, which is not answered here, please let us know by email.
 
General Information
  • Patrick Wilkionson (Saddlers) Ltd. registered in England at Barmston Road, Beverley, East Riding of Yorkshire, HU17 0LA; No: 02027774; 
  • We personally answer all of our inbound telephone calls during our office hours (9:00 to 17:30 hrs, Monday to Friday, Saturday 9:00-17:00). There are times when we may have to place an answer machine on the line, and if a contact name and telephone number is left, we will endeavour to return your call as soon possible.
  • Patrick Wilkinson Saddlery customers who shop online must be 18 years of age or older.
  • Patrick Wilkinson Saddlery reserves the rights to revise prices and details at any time and without notice. 
  • All items advertised by Patrick Wilkinson Saddlery are subject to availability.
  • Prices indicated as reductions relate to products that have been on sale previously at the higher price for at least 28 days.
  • Patrick Wilkinson Saddlery reserves the right to:
    • (i)Alter these Terms and Conditions upon giving you advance notice 
    • (ii)Decline service to any individual
  • Patrick Wilkinson Saddlery reserves the right to withdraw this online shop at any time and without notice. 
 
Delivery within the UK
All orders are despatched as soon as possible after receipt, it is our aim and usual practice to despatch orders received before 12 noon on the same day. If in the event of a delay, or if it is not possible to despatch orders promptly, we will advise you by email.
 
Delivery Charges
For full information on our delivery charges, please see our 'Delivery' Page 
 
Delivery Times
Most of our products are supplied direct from stock and will be delivered by our couriers.   Patrick Wilkinson Saddlery aim to achieve delivery of 98% of its parcels in the United Kingdom within 48 hours.
 
All goods ordered will be delivered within 30 days of receiving the order. If we cannot deliver within this time, Patrick Wilkinson Saddlery will inform you and arrange another time for delivery. If another time cannot be agreed Patrick Wilkinson Saddlery will offer you a refund.
 
We always send you an email to the address that you submitted during the order process to inform you of the despatch of your goods. 
 
Payment Methods
You can pay online by Visa, Master Card or American Express. To ensure that shopping online is secure, your credit/debit card details will be encrypted to avoid the possibility of someone being able to read your details as they are sent over the Internet.  During your purchase your information security is assured by SagePay.   Patrick Wilkinson Saddlery never sees your credit card information - the entire financial transaction is carried out by our payment partners, SagePay.
 
Privacy
In order to offer you an efficient service, we need to collect some information from you. We need your name and address to know where to send your order and your credit/debit card details, including card number and expiry date in order to obtain payment for the goods that you have ordered. The telephone number and email address is to enable us to contact you should there be a problem with your order.
 
The information that you enter is held only to allow us to complete orders and arrange payments on your instructions. We do not give, hire or sell information to third parties. Patrick Wilkinson Saddlery may wish to contact you in future if we have products that we think may be of interest to you.
 
Customer information is collected lawfully and in accordance with the Data Protection Act.
If you have any questions, please email sales@patrickwilkinson.co.uk 
 
Cookies
Our site uses cookies to keep track of the items that you choose to buy. These are temporary and will not survive once you close your Internet Browser.
 
If you would prefer not to use cookies, you can disable them from within your browser. The product catalogue system will continue to work, however, if you wish to order anything using the online shopping basket, then you will need to re-enable cookies in your browser. If you do not wish to do this, please telephone us, and you can place your order over the telephone.
 
E-mail - sales@patrickwilkinson.co.uk
Telephone - 01482 870800
 
Security
For the payment section of our site, we use a SSL (Secure Socket Layer) connection with 128-bit encryption (subject to your browser supporting this - if it does not, we recommend updating your browser to the latest version) and a Digital certificate to ensure the identity of the remote server. You can ensure that you are using a secure Connection by looking at the bottom right of your browser window when in the Secure zone. In Internet Explorer, a small padlock should appear, and in Firefox and Chrome, a symbol will be displayed in the address bar at the top of the page. Double clicking on these items will Display the full security and certificate details.
 
No credit card details are stored within our on-line system.
 
All financial details are transmitted via our SSL connection using 128-bit Encryption (where supported by your browser). These details are not sent to Patrick Wilkinson Saddlery, and are not stored by Patrick Wilkinson Saddlery. All online payments are dealt with by our online payment partner, SagePay. 
 
Overseas (non UK) Customers
We are a UK based company.
 
All items on our site are priced in Pounds Sterling and you will be billed in Pounds Sterling. This means that the amount that you actually pay will vary depending upon the exchange rate at the time that your transaction is processed.
 
Tax
Our prices include VAT (where applicable) , and this is shown on our product pages.
Goods sent to private individuals within the EC will attract VAT at the current rate, (the price you pay before addition of any extra postage will be the price, inclusive of VAT, shown on the site).
 
Goods sent to companies within the EC can be zero rated if they supply us with their VAT registration number. 
 
Returns
At Patrick Wilkinson Saddlery, we've tried to make our return procedure as simple as possible. To return or exchange an item you may do so within 28 days of receipt of the goods.
To return an item to us, please fill out our online return form and wait for us to contact you with details of how to return your items.
 
Damaged and Faulty Goods - On delivery of your goods we advise that they should be checked immediately for damage or malfunction. In the unfortunate event that an item does arrive faulty or damaged, you must inform us within 7 days of receipt.
 
If you do have questions regarding our return policy or procedure, please do not hesitate to contact us either:
By Telephone: 01482 870800 or Email sales@patrickwilkinson.co.uk
 
Cancellation
We offer a 100% satisfaction guarantee that means that you have the right to cancel your order within 28 working days starting from the day after you receive your goods. We will fully refund money paid for products returned to us unused, with the original packaging. (Faulty goods must be reported within 7 days of receipt).
 
Complaints
We believe that the goods that we offer are of good quality and make every attempt to offer the most efficient service we can. However, should our goods or services not live up to your expectations then please contact us either by:
 
email: sales@patrickwilkinson.co.uk
 
Write to:
The Customer Service Manager
Patrick Wilkinson (Saddlers) Ltd
Barmston Road
Beverley
East Riding of Yorkshire
HU17 0LA
 
All complaints will be acknowledged within 5 working days. Complaints are usually resolved within 2 weeks, although customers will be informed throughout the process.
 
If your goods have been damaged in transit please retain the packaging and inform us within 7 days of receipt of goods giving as much information as possible. We will then contact you to discuss a replacement item or a refund and what we would like you to do with the damaged item. This policy does not affect your statutory rights as a consumer.
 
We endeavour to respond to complaints within five working days. 
 
Customer Support
If you experience any problems with any of your purchases please contact our team sales@patrickwilkinson.co.uk or 01482 870800
 
Tell us what you think
Patrick Wilkinson Saddlery welcomes your questions and comments about privacy as it does any other comments regarding our service to you.
 
Please send email to sales@patrickwilkinson.co.uk